FB
Fiona B

1 reviews | Active since Apr 2023

08 Apr 2023, 13:48

Standard bank we here again, at the door of Hello peter. please close my account.

Dear Standard Bank I just received an sms notification that I have missed a payment ony standard bank account and it is now reported on my Experian profile. But here is the thing, my account with you has been paid up and settled Jan the 9th 2023. It is now 3 months 90 days later and you have failed to showy account as closed and settled on the aforesaid bureau. This neglect is not your detriment it is to my detriment. I now have a bad score because you failed to be on top of this. Experian blames you you blame Experian for the neglect to fix this. And I am stuck in the middle and the consumer that has to pay the price. PLEASE DO ME A FAVOUR, ALL I ASK IS YOU DO YOUR JOB, WRITE OFF THE 40% SETTLEMENT DISCOUNT PORTION ON YOUR BOOKS THAT YOU GAVE ME IN LIEU OF SETTLING MY ACCOUNT. AND COMMUNICATE THIS WITH EXPERIAN. SO THAT AMOUNT SHOWING ON MY PROFILE CAN BE CLEARED. I AM NOT IN DEBTED TO YOU ANY LONGER. PLEASE CHECK WITH LUYT ATTORNEYS AS YOU OFFERED THE SETTLED DISCOUNT AMOUNT THROUGH THEM. I TRUST THAT THIS MATTER WILL BE SORTED OUT WITH URGENCY, AS I MENTIONED ITS AFFECTING MY SCORE. BUT YOU DONT SEEM TO WORRY ABOUT THAT. ALL YOU CARE ABOUT IS THE BOTTOM LINE AND NOT THE CUSTOMER.

0
Replies (1)
Standard Bank
Standard Bank's reply08 Apr 2023, 13:54
Official
Dear Fiona

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
***