Standard Bank waste of time

Item: Standard Bank
Rating: 1
Author: Rory L

Phoned standard bank's customer care number and selected to speak to a consultant as I need to enquire about a debit order on my account but was holding for 12min without speaking to anyone, not even someone maybe at the wrong department. No one answered, like no one....for 12min. Really can't believe this.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

27 Nov 2019, 08:02

Dear Rory Leo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre

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Standard Bank's reply27 Nov 2019, 08:02

Official

Dear Rory Leo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre

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Standard Bank's replyOfficial

05 Dec 2019, 09:35

Dear Rory Leo

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply05 Dec 2019, 09:35

Official

Dear Rory Leo

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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