Standard bank was notified 3 months in advance and still handed me over to attorneys

Its been a joke that i have stooped so low to such a professional bank, Please treat this serious as this is very urgent. This has been a very difficult year for me, i had really taken a knock with installment payments towards my accounts, i however had the decency to let standard bank know in July 2017 via letter to let them know that i am in trouble to pay my full installment. Please see letter sent through on I was emailed back from some person I thought all was resolved only to find out i am in deep trouble with Brooks and Luyt Inc making my life a living hell, by pushing me with smses and messages saying a section 129 is issued against you, when i phoned the attorneys they say that STANDARD BANK is pushing them, they just collect on behave of their client, my question is after 10 years of banking with STANDARD BANK, the bank is just out there to destroy people, my argument was that i have given standard bank enough notice, and i just never behaved ********, i am willing to pay towards the loan at a smaller installment around R2000, this is all i can afford,

I have full correspondence and backups that communication was made,I want a proffessional Person to contact me so i can put this matter to bed, because Sithole, Nkululeko is not clear and i am not happy with his service