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Kenneth S

1 reviews | Active since Jan 2017

05 Dec 2018, 17:57

Standard bank warranty a *******. It's useless

I took extended warranty from standard bank and innovation Group. I bought a used car on 48000km, the dealership took the car for 45000 service at 48000 before transferring it under my name (every dealer does that), I also did 60000km service on the car from Kia Pretoria, now the car started overheating and the manufacture says they will not cover it because it skipped 41000km service (remember I was not the owner of the car at that time because I bought the car at 48000km). Since well I had a warranty with Standard Bank and Innovation Group I instructed Kia to claim from Innovation Group,since well I am paying for it every month. Guess what? Standard Bank and Innovation Group says that they will not cover the costs to repair the car as the previous owner it skipped the 41000km service (which was not my fault because I was not the owner of the car at that time).

I Am being penalized for something that I did not do. If it was under my name I was going to service the car as I did at 48000km for 45000km and 60000km service. Basically it shows that I've been paying Standard for fun. They just collect and cancel from their side when it's time for them to pay, when it's time for us(clients) to pay then its Okay to them. People please stay away from Standard Bank and Innovation Group. It's just a *******... Who thought a big company like Standard Bank will behave or treat their clients like this? We all expect peace of mind with Standard Bank but I guess it's the other way round.

Now I am asking myself what is going to happen to the premiums I have been paying, obviously I do not want a refund. I want them to provide the service they promised while selling the policy to me at that time.

PEOPLE PLEASE STAY AWAY FROM STANDARD BANK AND INNOVATION GROUP, RATHER TRY LIQUID CAPITAL OR SOMETHING ELSE.

Unless if you've got enough airtime and energy to waste because at the end of the day they will not provide the service they promised.

My car has been at Kia Alberton 2 days ago waiting for standard bank approval.

I will ensure that I take this issue to social media platforms and 702 so that people are aware.

0
Replies (6)
Standard Bank
Standard Bank's reply06 Dec 2018, 05:22
Official
 
Thank you for posting your comment. 

 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: 

 

-          Email: ***  

 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

 

Kind regards 

 

Niyaaz Jardine 

 

Complaint Resolution Centre
 ***
 *** (fax)
 *** 
KS
Kenneth S's update06 Dec 2018, 06:02
Reviewer Update
Kindly stop acting like you care about your customers in public. Hello Peter has fields where you complete ID Number and Reference Number (Which is Policy Number) now which ID Number do you want because I have provided all the required details on this complain? Just accept that you're *********** and move forward as your slogan says. Moving forward without assisting customers. I was under impression that Client Centricity is one of your Goals but it seems like you're not even close to achieving your goals.
Standard Bank
Standard Bank's reply06 Dec 2018, 15:51
Official
Dear  Kenneth Serepa 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been escalated to Innovation Group to contact you.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
KS
Kenneth S's update06 Dec 2018, 16:38
Reviewer Update
I have contacted them few hours ago and they said they cancelling my policy, how dare you cancel my policy on a claim stage? You must be ashemed of ripping people off. I've never seen that kind of process before... All along I've been paying and now on a claim stage when it's time to pay you decide to cancel my policy? Really? I am going to move my Vehicle, Bond, Savings, Cheque Account, Legal Cover and also Scratch & Dents policy to other banks like Fnb. It seems like they know the meaning of CLIENT CENTRICITY. I cannot trust you anymore. You're unreliable and ***********.
KS
Kenneth S's update06 Dec 2018, 16:45
Reviewer Update
Why you escalating my issue to Innovation Group? Look Standard Bank and Innovation Group have an agreement and I was not involved when you guys agreed on your conditions and process. What I know is that I was contacted by Innovation and Standard Bank Sales person (Saying good day you are speaking to ****** from Innovation on behalf of Standard Bank) clearly that means you are working together. That's the main reason why debit orders are combined. You combined Vehicle Installment and Warranty together because you are one thing. What you are saying it shows that you're running away from your responsibilities. I do not want a refund on my policy, I want you guys to provide the service you promised when I took the policy. SBS **********
KS
Kenneth S's update06 Dec 2018, 16:46
Reviewer Update
Clearly SBS it shows that the policy its with standard bank, even my vehicle insurance policy start with oth SBS. Stop acting clever and provide the service you promised..... THANK YOU.