DN
Donovan N

1 reviews | Active since Jan 2011

30 Mar 2022, 18:45

Standard bank wannabe "Advanced Digital Security"... useless!!!

On star is being to generous!!!.... I am a standard bank Private banker... but I must say, this is one pathethic and useless excuse for a bank... my concerns run so deep that I will seek help from the banking Ombudsman. The smallest of the issue I can confirm is their excuse for a modernized ***** Department . Every **** time I try to make a online purchase my Card gets blocked due to "suspicious" activity... I purchase from the same stores on a constant basis . Apart from loosing alot of business because my order didn't go through in time... this useless bank won't care and I must incure the loss of clients and profits... I must call to to explain were my **** money is being spent every single time.! They do send a sms to reply with yes or no to confirm a Transaction... but this does jack **** because you still have to call in the ***** Department to unblock you Card!!! And if u lucky, after holding on for atleast 15 to 20 Minutes, u may get through. Standard bank needs to realise that I don't work for them to explained my money... further to this they should not over sell their "State of the art" digital security and be delusional enough to believe they protecting any1. **** useless !!!

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Replies (1)
Standard Bank
Standard Bank's reply14 Apr 2022, 13:03
Official
Good day Donovan

Thank you for posting your comments.
 
We tried calling you with no success.

We apologize for the inconvenience this has caused. 

Kind regards 
 Standard Bank Help Centre 
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