Standard bank walmer park

Why has nothing been done about standard bank in walmer park. I have never been there where there is any kind of service. The People are lined up outside, no one getting help. This morning I sat for 40 Min to collect a card, two "desks" with consultants , but on their laptops with customers speak everywhere with no one moving. It's never been different. I have a bond with them, but have changed to fnb with every other account because this has been the case for years. I had a brief look at the reviews online and the overwhelming report is much the same. Why would they not try and improve their service levels.