JL
Justine L
1 reviews | Active since Jul 2010
14 Sept 2019, 22:45
Standard bank waiting time in the queue is shocking!
I have been struggling for a while lately to get through to the home loans department to give notice to cancel my home loan before we sell our house. Even the email addresses don’t get responded to. I received an sms that I needed to FICA my one account, so I went to the Eastgate Branch this morning. Took a whole 2 hours and 20 minutes before I got assistance with just doing FICA. It’s absolutely ridiculous! There were not enough seats for everyone and not even water for the customers. At this rate they will be losing customers faster. Apparently it’s so busy as so many branches have been closed down. Oh well what difference will my 5 little bank accounts make?
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
16 Sept 2019, 06:40Hello Justine
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply16 Sept 2019, 06:40
Official
Hello Justine
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***