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Sean C

1 reviews | Active since Nov 2019

14 Dec 2020, 09:41

Standard Bank waiting time

The utter disregard shown to people walking into the Vereeniging branch.. Standing in a queue for 40min whille other people with appointments get preferential treatment. I was under the impression that the bank is a walk in service where you wait to be helped. The security nor management will answer questions asked about this... Very professional if you wait from 08h40 in an queue to only be allowed in by 09h40. What shambles to be forced to go to a branch and be treated with such poor service and utterly disregard for walk in clients

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Replies (3)
Standard Bank
Standard Bank's reply14 Dec 2020, 12:51
Official
Dear Sean

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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SC
Sean C's update15 Dec 2020, 04:55
Reviewer Update
Dear Standard Bank

Thank you for your reply...
Firstly I would like to thank Estee Theron at Vereeniging for her kind and swift service once I was assisted.
As an organisation I would like to point out that your service is not up to standard in dealing with people and the amount of time it took to get my issue resolved!!!
I still think waiting for an hour and 40 minutes to get helped is a very long time considering that I was assited with my dealings within 10 minutes

Regards
Sean Cunningham
Standard Bank
Standard Bank's reply24 Dec 2020, 15:47
Official
Hello Sean Cunningham

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was dealt accordingly.

Kind regards 
Complaint Resolution Centre 
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