standard bank vultures for money during this Pandemic

This bank confirms payment relieve via email yest they go ahead and debit your account.Spoken to Hessie Ramamga a so called debt solutions manager who has no interest that the debit went off and one cannot get this fund reversed.Let my bond be in arrears then i would be getting called and harassed for payment yet in this difficult times the banks seems to have control and power over their clients and we must just accept what they say.Let me tell you standard bank is not in line with the government's proposal ,they out their like vultures during this pandemic to milk their clients accounts dry. Pathetic service