Standard bank virtual card *****- No feedback from them its been over 100 days now

I am so dissappointed in Standard bank, a bank I have trusted for over 10 years now. I was a victim of virtual card ***** on the 30th of August 2024. 2 virtual cards were created on my account without my knowledge and money was they ****** through them. I reported this on the same day to standard bank as soon as I was aware of it. My internet banking and app were disabled and I was told to call back the next day, which I did. I called back on the 01/09/2024 and a ***** case was opened. I was told to send certain documentation including an affidavit, which I did. I was then told to wait for 45 days, pending the investigation. After 45 days I called to enquire about the matter, as I had not received any communication from them, and I was told it could take longer and I must wait. Now a 114 days later I still have not received any feedback nor my money back. When I call no one answers the phones. Im very disappointed, as this was a bank I trusted with my money for years, I never thought I would get such bad service from them. I know the ***** is not their fault, but the least they could do is communicate their progress with me. You have no idea how much my family and I need that money, especially this time of the year.