Standard Bank virtual card ****

I wanted to save money as a student so I decided to open a Standard Bank account because the ladies at the activation convinced me that my money would be safe with Standard Bank, only for my money to disappear. Last year in October I received a call from Standard Bank that there is suspected ***** on my account, instead of engaging further with the call, I immediately went to a Standard Bank branch ( water front loch Logan), when I was there they blocked my card and assured me that no ***** would occur after that, a few days later my money was ****** via virtual card without my knowledge, I only realised a few months after what had occurred since Standard Bank was where I saved money not my everyday use bank, when I found out I immediately logged a ***** case, I even went to the police station and logged a case, the police even reassured me that I will get a refund because this is clearly the banks fault because a virtual card was done without my knowledge or consent, after opening a case at the police station and receiving an affidavit I then filed both the affidavit and ***** dispute forms, I didn’t receive any communication for a while, and was finally told that I should give it 45 days, 45 days passed without me hearing anything from them, I had to constantly go to the branch, yesterday after going to the branch again I received an outcome letter in the evening, telling me that after their investigations they cannot reimburse me my funds, because a outside device logged into my account and accessed my funds through a virtual card, after doing some digging I found multiple articles with people saying the exact same thing happened to them, they were told the exact same story by the bank, if this has happened to multiple people, it starts being obvious that the bank itself has weak security systems, and have failed to protect our accounts but refuse to take accountability because how does someone’s account easily get accessed without them knowing. I’m just a student who was trying to save money to be able to register for post grad when the time comes, I won’t recover from such a financial loss, and I have never tried to buy anything online with this specific account.