Standard Bank, Village Square Branch , Randfontein - ATM users beware!

<p>Yesterday (24/04/2017), whilst my wife busy with an ATM transaction at Standard Bank, Village Square Branch, Randfontein, an unknown person appeared and interfered with the ATM transaction. She chased the unknown person away, whereby another unknown person came and interfered/distracted her attention. My wife realised that there is foul play taking place and tried to cancel the ATM transaction, just to realise the bankcard has been taken by unknown persons.</p> <p> </p> <p>My wife immediately ran into Standard Bank, Village Square Branch, Randfontein, shouting for assistance to stop her ATM card. There was no sense of urgency from Standard Bank, Village Square Branch, Randfontein employees to help my wife whilst she was under distress. She forced to stand in a queue to stop her bankcard, just to be informed that she must go to another queue. She eventual, whilst highly emotional and knowing her bankcard is being used to draw unauthorised funds from her account, did she “land-up” by the Manageress of Standard Bank, Village Square Branch, Randfontein to stop/close her accounts. Due to the lack of urgency from Standard Bank, Village Square Branch, Randfontein Branch Manageress and employees, the unknown persons was able to withdraw unauthorised funds from her account prior to the bankcard being stopped.</p> <p> </p> <p>Yesterday Afternoon (24/04/2017), I enquired by Standard Bank, Village Square Branch, Randfontein Branch Manageress (who refused to give me her name) on:</p> <p> Why the security guard did not assist my wife whilst she was interfered with during the ATM transaction, and<br />Look/obtain the video footage covering the ATM’s.</p> <p> <br />Standard Bank, Village Square Branch, Randfontein Branch Manageress answered the following:</p> <p>Security at Standard Bank, Village Square Branch, Randfontein are instructed to protect the Standard Bank, Village Square Branch, Randfontein assets only and not to engage/interact with the clients.<br />There are no security cameras covering Standard Bank, Village Square Branch, Randfontein as this impedes with clients privacy at the ATM’s</p> <p> <br />By implication (Response from Standard Bank, Village Square Branch, Randfontein Branch Manageress). Clients using Standard Bank, Village Square Branch, Randfontein ATM’s are at risk of being interfered with, ****** or worse due to Standard Bank, Village Square Branch, Randfontein security’s sole purpose being to protect Standard Bank, Village Square Branch, Randfontein assets and they will not assist clients when they are in need. There will be no video footage covering the ATM’s at Standard Bank, Village Square Branch, Randfontein Branch.</p> <p> </p> <p>I request that Standard Bank explain to me:</p> <p>1) Why was there no sense of urgency to assist my wife to stop her accounts, which resulted unauthorised funds being withdrawn from her account during this period?<br />Is this Standards Bank Corporate policy the security mandate is to protect the bank assets only and not assist clients using Standard Bank branch ATM’s when they are under distress?</p> <p>If not – please inform me of a branch where my wife and I can move our accounts to.</p> <p><br />2) Is this Standards Bank Corporate policy not to have video cameras covering Standard Bank branch ATM’s?</p> <p>If not – please inform me of a branch where my wife and I can move our accounts to.</p> <p> <br />I trust the Standard Bank Corporate will find my above request as reasonable and await a speedy response.</p> <p> </p> <p>DJ Swanepoel</p> <p> </p>