Standard Bank - VERY POOR SERVICE

Went to Standard Bank earlier today to open an Estate Late account, their banker is busy all day with appointments, can't assist. So, no Banker no account, no service which means that I now have to waste money to travel back again. It is not COVID anymore so that excuse is out of the question.

In the first place they were Administrators of my Mother's late account, value of which was too low so they could not administer. They don't give details of the fact that it needed to be reported to the Master of the High Court nor did they tell me that I require a bank account in her name. Master of the High Court authority has been rresolved, but the Bank account was not.

As a Pensioner, administration matters are difficult enough, now one has to go back to the past, relive the grief all over again due to the fact that they cannot be bothered to have more than one Banker at a Branch.

This account is required urgently, and it appears that no-one has the mind to understand this.

All these issues have dragged on and on. They also have the nerve to debit my account for overdraft interest every month when there is no overdraft, to try and get these amounts reversed is also become an issue, they credit my account one month and then continue to debit. If this is not resolved and the Estate Late account is not opened as soon as possible, I will lodge a complaint with the Ombud.

It appears that there is no service whatsoever which is both frustrating and annoying. Get your service right and don't apologize for the inconvenience as it would be useless to me, I need action.