Standard Bank very disappointing

Standard Bank only disappointing more and more... So I am waiting on feedback when I will get my credit card. It was a week ago.... I phoned, no one can assist me. I placed a review on this site. They said they will get back to me on Friday or latest Monday... Monday afternoon they rep**** to a previous post, they will follow up and get back to me. It is now wednesday... Almost 2 weeks later and still nothing resolved. How difficult can it be to resolve this query?? I don't want a reply that you will get back to me, since those answers does not help the situation. I want a reply stating that I can go fetch my card at the branch.