Standard Bank Verifone Machines

We have reported this issue at least several times, had the technicians out several times, been promised that the relevant parties will sort the issues out and again, Saturday and today we've had to turn customers away from our store due to machines being non operational. Have spoken to and emailed our Business banker, Penny Cele, MANY MANY times who never gets back to us, doesn't follow up and passes the blame onto Sontooh Jobe, who claims, when I spoke to her today, that she knows NOTHING about the issues. Tried contacting Marlon Reddy, the regional manager for the area, who never answers his phone calls, and even though I've cc'd him on every mail, never once has picked up the phone to try resolve the issues. We've threatened taking our business banking to another bank, and were promised that service would improve, but if anything, it's gotten worse. Standard Bank, your staff are not interested in your customers needs!