LM
Lebo M
1 reviews | Active since Jan 2020
02 Jan 2020, 22:43
Standard bank vehicle insurance
Standardbank has debited my account twice in a day for a car insurance that I no longer need and have phoned to cancel, I was “assisted “ by Khan and Pheku from Standard bank insurance dept. Even though I told them I no longer need this insurance cover they said they cannot cancel/ reverse the debit order that went off twice because last month they did not receive funds, precisely for the reason that I no longer need this cover. Today on the 2nd January they debit my account R886,89 twice for insura
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Standard Bank's replyOfficial
03 Jan 2020, 08:47Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jan 2020, 08:47
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
LM
Lebo M's updateReviewer Update
04 Jan 2020, 19:05I have been waiting and no one has contacted me! Why is standard bank forcing me to pay for a service I no longer need?? Double debit order? C’mon this is some bull****!! All your communication platforms promise to sort out this issue but nothing happens.
I want my money back, that double debit order must be reversed! I DO NOT NEED THIS SERVICE /PRODUCT , DO NOT TAKE MY MONEY FOR SOMETHING I DONT WANT STANDARDBANK VEHICLE INSURANCE.
I want my money back, that double debit order must be reversed! I DO NOT NEED THIS SERVICE /PRODUCT , DO NOT TAKE MY MONEY FOR SOMETHING I DONT WANT STANDARDBANK VEHICLE INSURANCE.
LM
Lebo M's update04 Jan 2020, 19:05
Reviewer Update
I have been waiting and no one has contacted me! Why is standard bank forcing me to pay for a service I no longer need?? Double debit order? C’mon this is some bull****!! All your communication platforms promise to sort out this issue but nothing happens.
I want my money back, that double debit order must be reversed! I DO NOT NEED THIS SERVICE /PRODUCT , DO NOT TAKE MY MONEY FOR SOMETHING I DONT WANT STANDARDBANK VEHICLE INSURANCE.
I want my money back, that double debit order must be reversed! I DO NOT NEED THIS SERVICE /PRODUCT , DO NOT TAKE MY MONEY FOR SOMETHING I DONT WANT STANDARDBANK VEHICLE INSURANCE.