Standard Bank Vehicle Financing : Frustrating Experience with Administration

I’ve had an extremely frustrating experience with Standard Bank’s vehicle financing department. In September 2023, I requested to cancel my top-up insurance and dent cover. The bank acknowledged the cancellation and promised to rectify the issue and credit my finance account. However, despite multiple follow-ups and even a promise in January 2024 to correct the mistake, it still hasn't been resolved as of October 2024.

After over a year of waiting, I’ve now received my latest vehicle finance statement, and the promised credits are still missing, while they continue to demand payments that should not even be due. It’s shocking that such a large institution can demonstrate such poor administrative practices.

Dealing with Standard Bank’s vehicle financing has been nothing but a headache. It seems that even after acknowledging their mistakes, they are either unable or unwilling to follow through and make the necessary corrections. Is anyone even working there? Or do they simply like taking money that isn’t owed?

This level of service is completely unacceptable, and I cannot recommend them based on my experience. If you are considering vehicle financing, I’d strongly suggest looking elsewhere unless you want to deal with endless delays and unfulfilled promises.