MG
Mike G

1 reviews | Active since Dec 2017

03 May 2018, 12:14

Standard bank vehicle finance sucks

Just spent this morning trying to get hold of a standard bank vehicle finance consultant and never got through! My cellphone was fully charged and was flat after waiting so long. Standard bank made an irregular debit to our bank a/c after our vehicle finance a/c was settled in full. We want immediate refund with proof of debit order cancellation.

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Replies (2)
Standard Bank
Standard Bank's reply03 May 2018, 13:29
Official

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 May 2018, 11:12
Official

Dear Mike de Gouveia

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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