VG
Viven G

1 reviews | Active since Nov 2016

02 Nov 2022, 10:51

Standard Bank Vehicle Finance – Service Inefficiencies and lack of urgency to resolve.

Standard Bank vehicle finance is constantly debiting my banking account in error with the incorrect debit order amount for my vehicle. On the 20th Jun 2022 upon receiving my vehicle statement, I noticed that my vehicle instalment was incorrect (much higher). I contacted Standard Bank Asset and Vehicle Finance with regard to my incorrect monthly instalment, however a few days later the instalment was amended and the matter rectified. For the month of August/September 2022 my instalment increased from R4589 to R5264 in error again. Yet again in November 2022 vehicle instalment went from R4500 to R5300, this is just ridiculous and the constant engagement with the Standard Bank to have this resolved. This is now the third instance that Standard Bank Vehicle Finance are unable to rectify the inconsistency of my instalment for months to date. I have to now ask the question to why are Standard Bank are unable to rectify the constant error on my vehicle instalment, resulting in inconvenience and financial implications on my bank account. This is now the fourth time instance from the beginning of this year, and I am really frustrated as a client that Standard Bank Vehicle Finance are unable to rectify this recurring error, resulting in financial implications of an additional R800 on my monthly instalment. I am taken aback that Corporate Bank are unable to resolve this error for the fourth time this year.

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Replies (2)
Standard Bank
Standard Bank's reply02 Nov 2022, 11:32
Official
Dear Viven Govender

Thank  you for alerting us to this. We have escalated the matter to the VAF  team who previously handled your enquiry so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
VG
Viven G's update04 Nov 2022, 12:13
Reviewer Update
Dear Standard Bank Hello Peter Team

It is with disappointment that I have to revert yet again to Std Bank for my matter being unresolved. On the 02nd Nov-22 I reported the overcharge on my vehicle account with Dineo c/o STD Bank Call Centre. Dineo escalated the matter immediately and the reference I was provided with ***. To date being the 04th Nov-22 I have received no feedback from STD Bank. I called STD Bank this morning and spoke to Nontokozu c/o STD Bank Call Centre, who explained to me that the matter was escalated by Dineo on the 02nd Nov-22, for an update in the matter. Nontokozu had to yet again escalated my matter for intervention and my reference ***. Really disappointing that STD Bank has such a lack of urgency to resolve matters pertaining to their clients being inconvenienced financially due to errors resulting from the Bank's system's.