Standard bank vehicle finance poor service delivery.

I had a terrible experience with Standard bank. I got car finance in 2017 everything was fine. Got in a massive car accident in 2018 everything of mine fell back. I called the call center and explained and they said they recorded everything in the system. I called 5 times to tell them when I’ll be paying as I was badly hurt in that hit and run. But I was surprised when they came to reposes the car and my calls were not noted at that point I was owing 24000 and I had it with me when the guy who came to repossess the car came to my house. Unfortunately the car was in a bad condition and was at the panel beater. I gave them the address and they went to see the car for themselves. I paid the panel beater to fix it and the charges were high so the guy opted to buy the car since the quotation to fix it was too high.

I spoke to the attorney for standard bank, drafted a letter for the guy to buy the car but it’s been over 6 months I haven’t got a reply from LERATO Radebe. I been sending emails and they are never attended to. I call the call center for the process to be finalized and till to this day I cannot get hold of the so called LERATO on email and at the call center.

I been speaking to the attorney but even them are unable to contact LERATO Radebe. My interest are going up my request to make arrangements still haven’t been approved. I don’t work anymore due to the accident as I am no longer fully mobile. So they are just adding onto the stress by poor service delivery.

So am asking myself who will help me finalize the arrangement approval for paying the shortfall and selling off the car to the panel beater like they said they would. As it stands I am in the dark with a huge shortfall that incurr interest with no help from standard bank vehicle finance.

I regret even taking up a vehicle loan because they are so quick to give you credit and their service from then on it’s poor. J am losing my car because of poor service delivery at call center, my shortfall is incurring charges, my arrangement hasn’t been approved in over 6 months. Just everything about standard bank is useless.

From a very angry client Amos moremi ***