Standard Bank Vehicle Finance - Poor Customer Service

I called the Standard Bank Vehicle call centre last week Thursday to obtain a copy of my vehicle purchase agreement, it took me 16 minutes to get through to an operator and once through she was unable to provide me with the requested document, however made me hold for a further 5 minutes before she reverted that she will have to request for the said document from the back office, She further informed that the waiting period is 48 hours. It's the following Monday evening and with no response. I tried calling in again, by the time i got to 10 minutes I could not hold on any longer. This is really disappointing and frustrating for the any Standard Bank client for that matter and i can't believe that a bank of this magnitude offers such pathetic service such as this to their clients. Maybe Standard Bank needs to take a lesson from the market leaders to retain their longstanding clients.