MvdL
Morne van der Linde

1 reviews | Active since Mar 2014

15 Aug 2022, 08:00

Standard Bank vehicle finance is the most pathetic service ever experienced

My vehicle was settled on the 27th of July. On the 1st of August Standard bank took an instalment of my bank account. Standard bank was phoned and they said 5 working days its 2 weeks now im still waiting for my money. I will never make use of Standard bank again as this is only 1 of the many problems I had with them since i decided on them to finance my vehicle. Pathetic service

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Replies (5)
Standard Bank
Standard Bank's reply15 Aug 2022, 08:27
Official
Good Morning Morne 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further.
 
We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Regards

Standardbank Hello Peter Team
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MvdL
Morne van der Linde's update15 Aug 2022, 08:33
Reviewer Update
No you can contact me ASAP ***
Standard Bank
Standard Bank's reply15 Aug 2022, 08:45
Official
Hi Morne

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre 
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MvdL
Morne van der Linde's update15 Aug 2022, 08:45
Reviewer Update
So again i must wait 5 days after you were phoned on the 1st and again on friday. Pathetic
Standard Bank
Standard Bank's reply15 Aug 2022, 09:28
Official
Good Day 

Thank you so much for taking our call.

Regards 

Standard Bank Hello Peter Team 
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