STANDARD BANK VEHICLE FINANCE IS A ****

Standard Bank Vehicle Finance has put me through so much, on the 29th February 2024 i settled my financed vehicle, requested a settlement letter and on settled as per the settlement letter and sent it as proof of payment and they acknowledged receipt of the proof of payment, i even received reference number ( here is the actual confirmation with reference number Good day Ms. Mhlanga

It is my pleasure to forward your request for a rebate to our Administration Department for assistance.

Kindly note that the funds are currently reflecting on the account, however the account is not yet closed off to a nil balance.

Our Administration Department will assist with rebating (manually closing of the account to a nil balance) as I have forwarded the request to them.

The expected turnaround time for the enquiry to be processed is three business days.

The reference number is: *** You are welcome to contact us, should you require further assistance. Kind regards)

Never received any feedback after the three days as stated so i assumed all is well, few months down the line standard bank starts debiting my account again then i start question to say how when i have settled my account, fast ward now i start getting calls and sms my account has been handed over for collection . Emails are now going back and forth now i am being told by standard bank representative that things are not looking good for me as the matter is with legal and i do not want a situation where i am being taken to court I will loose more money by the way i am being told all this when i ask why I was never told that the account has not been settled and why i never received after the 3 days as promised.

Guess what I was told that the person who assisted me (Palesa Mtswane) has since left the company therefore they cannot entertain that any further.

So Standard Bank is basically a ****, have no regard for customers and I was told they not sure they access the recording where in i explained to say i called so many times trying to explain my matter.