VG
Viven G

1 reviews | Active since Nov 2016

02 Sept 2022, 12:08

Standard Bank Vehicle Finance - Inefficiencies resulting in financial implications to Customer

Standard Bank vehicle finance is constantly debiting my banking account in error with the incorrect debit order amount for my vehicle. On the 20th Jun 2022 upon receiving my vehicle statement, I noticed that my instalment was incorrectly amended. I contacted Standard Bank Asset and Vehicle Finance AVAF with regard to my monthly instalment that was incorrectly amended, the mistake was rectified. For the month of August/September 2022 my instalment went from R4589 to R5264 yet again in error. Can Standard Bank not rectify the constant error resulting in inconvenience and financial implications on the customer. This has now happened to me for the third time this year and I am really frustrated with Standard Bank. Due to Standard Bank Vehicle finance’s error on my debit order, I have to endure the consequence of paying an additional R675 on my monthly instalment due to the inefficiencies of Standard Bank AVAF rectifying the problem. Shocking service from a multinational corporate Bank, that the error cannot not be resolved and for the third time this year.

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Replies (3)
Standard Bank
Standard Bank's reply02 Sept 2022, 12:14
Official
Dear Viven Govender, 

Thank you for alerting us to this. We have escalated the matter to the Vehicle Finance team so that we can ensure a speedy resolution. 
 
Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
VG
Viven G's update07 Sept 2022, 10:38
Reviewer Update
Further to my frustration of continuously being incorrectly debited by Standard Bank Vehicle Finance, I wrote to the SB complaints resolution Friday 02nd Sept-22, I received a response from the SB Resolution Centre informing that a representative from SB Vehicle Finance will be in contact with me within 24hrs. Needless to state, I was not contacted by anyone from SB Vehicle Finance. Having received no feedback at all (after being informed by SB of a 24 hour response from Standard Bank Vehicle Finance), 72 hours later I called Standard Bank Customer Services on Tuesday 06th Feb-22 at 09h07 and spoke to services consultant namely Loren who looked into my enquiry and informed that she will have to contact the relevant party at SB AVAF, and thereafter contact me with feedback, my ref no. upon request ***. Yet again and needless to say, I received no feedback from Loren or a representative from SB AVAF to date. Standard Bank’s services have dropped drastically and the evidence of such is the negative feedback from unhappy Standard Bank clients.

Standard Bank
Standard Bank's reply07 Sept 2022, 11:34
Official
Good Day Viven

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback.
 
Kind regards 
Standard Bank Help Centre 
***