Standard bank vehicle finance has not refunded me my money. Standard bank vehicle finance approved Hollard car insurance on my behalf when I have stansure insurance. Now I have been paying two car insurances for one vehicle

I am very unhappy with the experience I have come across with this company. What angers me is being tossed from one consultant to another and I have spoken to 7 consultants yet the is no way forward with my situation. I took standard bank vehicle finance in April 2018 and again took standard bank stansure car insurance and I have been paying my depbs very well without fail. Recently I found out that standard bank vehicle finance appointed Hollard insurance on my behalf without my knowledge and started debitting money from my account since October 2019 till June 2020. I called standard bank and they requested proof of insurance from stansure which was emailed then Hollard cancelled their insurance but no refund has been made to date and *** number and given a run around between Hollard and standard bank vehicle finance. There is no way forward what so ever yet my refund is not in my account yet. I have been patient enough now and wasted a lot of airtime and I am escalating this matter to ombudsman. Regards, OP Zide(standard bank vehicle finance unhappy client)