Standard Bank Vehicle Finance has deeply disappointed me.

So I just got a call from attorney for a missed payment on my vehicle. To my shock I never even realized that my payment didn't go off this month. I have never defaulted a payment before in over 5years and my vehicle is very nearly paid up, I have like 6months left to pay. I also have a home loan with Standard Bank for over 11yrs and now they treat me this was by handing me over for a payment that was missed on the 1st March 2019 and today I get a call from attorneys on the 12th March 2019 . I am appalled and perplexed that they have such little regard for customer history and loyalty. I feel like immediately moving my home loan somewhere else and taking a loan just to clear my small vehicle finance balance. |

Then today 12th March 2019 I call Standard Bank Vehicle Finance and the agent had a nonchalant attitude from the start . He made me feel like I am wrong and I must pay and shut up - literally. He didn't mind talking over me to make his point. I mean we are still in the same month of the defaulted payment - who does that? Standard has disappointed me deeply and in todays world there are other choices and you don't have to put up with such ****. What they fail to realize is that it is harder to attain a new customer than it is to retain an existing one. Customers don't want to do all the admin to move companies but when you are not cared for and treated like an annoyance then we have to move. I will surely find a better option for my next vehicle this year and my next home that we are currently searching for. It's not only about interest rates but also about respect and principle.