Standard bank vehicle finance has backlisted me for a paid debt

Dear Standard bank

i am writing to complain about my vehicle finance account. due to some issues the debit order could not go through on the 25th of september. however i immediately went to a standard bank branch where i was given the account numbers to use to transfer the instalment. as commited i transferred the money using the reference i was given by the bank on 29.09.2025. however i still kept getting messages from lawyers demanding the payment i had made. i then contacted the lawyers and sent through payment proofs. i was promised the money would be allocated to my account but it wasnt, and i was given feedback. yesterday on 21.10.2025 i contacted standard bank collection department and was told the payment was still not aloocated.

i am now worried because the bank has now flagged the payment as arrears on my credit profile. this is unfair because i made the payment only 2 working days after the debit could not go through, and even when i kept calling the bank to notify of the payment nothing was done

i need my credit profile to be cleared as soon as possible and for the money to be allocated. please urgently assist