Standard Bank Vehicle Finance Department is ****!!

I've had quite a ****y experience with the Standard Bank vehicle finance division. I went to the branch and called the vehicle department and made arrangements to pay my car 4 months ahead. The payment was made on the 16th of July, I then went to the bank again to call the vehicle finance department on the 21st where I was told that I won't be debited in July as all debit orders will be stopped from July until October and I will only start paying in November.

On the 26th of July, I was ****en debited!!! I then went to the bank on the 27th and called the same department again, where I was told that the consultant whom I spoke to on the 21st gave me the wrong information. The debit order was already in process. I was then told that my money would be sent to my account. I was being assisted by Hargreaves, Kaylene Shonese who has no stopped replying to my emails. I want my ****en refund because I was debited for no ****en reason!!!