GG
Geraldine G

1 reviews | Active since Jun 2024

27 Jan 2025, 19:52

Standard bank vehicle finance

Good day As I did write an review of standsrdbank regarding my vehicle finance as I am so disappointed again in them.Here is my story as they did come In contact with me on the installment of R4664.82 they even said I mast take out again insurance and the insurance did make me take out a car tracker so I pay R4700 toward the account just to check what amount they will deduct for the installment and to my surprise they deduct R 11145.24 out of my account that is almost my whole Salary so they leave me k ow choose to go further with the case at the ombudsman as they are not trusted so I am so disappointed and on the email I ask the lady will they update it accordingly and she yes but with my surprise they did not do it.So I am not gonna leave it like that and will send all the proof to the ombudman

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Replies (4)
Standard Bank
Standard Bank's reply28 Jan 2025, 07:17
Official
Dear Geraldine

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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GG
Geraldine G's update28 Jan 2025, 07:23
Reviewer Update
Good morning there was a solution I also have the prove put still they did not honour the arrangement so it leave me no choice to go ahead with the ombudsman
GG
Geraldine G's update28 Jan 2025, 13:28
Reviewer Update
Thank you will do so

Standard Bank
Standard Bank's reply28 Jan 2025, 13:38
Official
Dear Geraldine 

Please note that we have escalated this matter to our team.

We will be in touch with further feedback.

Thank you 

Kindest regards, 
Standard Bank Hello Peter Team 
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