Standard Bank Vehicle Finance challenge

Item: Standard Bank
Rating: 1
Author: Christiaan A

I'm really disappointed by Standard Banks Vehicle finance, more than 3 years ago I attempted a wilful surrender of vehicle of mine, after more than 13 different switchboards and consultants I got an email address where I sent the collection details to there was a single response and no further responses.

The mechanic where the vehicle was fixed and stored also recieved no communication from the bank.

Now 3 years later the vehicle was not uplifted and no one can help me with what went wrong or send me any details of correspondence to my side other than a court order issued in July of this year and we are talking about a 2019 issue.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

10 Oct 2023, 11:14

Good day Christiaan,

We’re saddened to hear that this has been your experience.

We take these matters very seriously and can assure you that our team will take a closer at your concerns and get back to you.

Kindest regards,
Standard Bank Hello Peter Team
***

Standard Bank's reply10 Oct 2023, 11:14

Official

Christiaan A's updateReviewer Update

10 Oct 2023, 13:23

Thank you someone has called me, let us hope a solution will be found to address this matter and then I will amend my review accordingly.

Christiaan A's update10 Oct 2023, 13:23

Reviewer Update

Thank you someone has called me, let us hope a solution will be found to address this matter and then I will amend my review accordingly.

Standard Bank's replyOfficial

10 Oct 2023, 13:41

Good Day Christiaan.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously .

We will revert with feedback as soon as possible .

We appreciate your patience.

Thank you.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply10 Oct 2023, 13:41

Official