Standard Bank Vehicle Finance

Vehicle repayment in arrears due to a medical emergency ( heart attack), not a substantial amount . Tried contact the respective division to put an arrangement in place ....no one answers the phone ...tried sending emails ...no reply . Three days ago i get a call from a Collections company stating that they need to pick up the vehicle . I have since then been from pillar to post , even went to a local branch , and as of today 20-09-2024 I have yet to speak to someone at the bank regarding this matter . Reality is that I will be able to settle any arrears by the first week in October . Very disappointed , so much for Treating the Customer Fairly .