SS
Shantal S
1 reviews | Active since Sept 2019
03 Sept 2019, 12:44
Standard Bank vehicle finance.... Becarful
Disgusted with Standard Bank Vehicle finance... Be very careful when choosing them to assist with finance. Shady when it comes to just one missed payment. They will uplift and ask for full settlement rather than the arrears . And if you can't pay then your car will be auctioned in 21 days... This being done with very little communication.... I paid R210k had a balance of R90k... With a arrears of R6k.. And my car will be auctioned. Heart sore....
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Standard Bank's replyOfficial
04 Sept 2019, 05:59Hello Shantal,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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Standard Bank's reply04 Sept 2019, 05:59
Official
Hello Shantal,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
***
***
*** (fax)
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SS
Shantal S's updateReviewer Update
04 Sept 2019, 10:43Please give me an update as to how you have addressed it and resolved this. Go check on my file and tell me if there was enough communication sent out that my car will be reposseded and auctioned. Also I have been in contact with Standard Bank vehicle team via ema since February this year... And not once did they mention that I had a summons issued and thereafter a judgment. I had the sheriff come to my home at 7pm with armed cops to pick up my vehicle. I was treated like a ********. Traumatized my family.
So I challenge you to give me feedback...
Yes I was in errors but I was not informed properly or even given option to pay up or loose my car.
I await your response.
So I challenge you to give me feedback...
Yes I was in errors but I was not informed properly or even given option to pay up or loose my car.
I await your response.
SS
Shantal S's update04 Sept 2019, 10:43
Reviewer Update
Please give me an update as to how you have addressed it and resolved this. Go check on my file and tell me if there was enough communication sent out that my car will be reposseded and auctioned. Also I have been in contact with Standard Bank vehicle team via ema since February this year... And not once did they mention that I had a summons issued and thereafter a judgment. I had the sheriff come to my home at 7pm with armed cops to pick up my vehicle. I was treated like a ********. Traumatized my family.
So I challenge you to give me feedback...
Yes I was in errors but I was not informed properly or even given option to pay up or loose my car.
I await your response.
So I challenge you to give me feedback...
Yes I was in errors but I was not informed properly or even given option to pay up or loose my car.
I await your response.