Standard Bank Vehicle Finance Application

I app**** for vehicle finance with Standard Bank and was contacted shortly afterwards to provide additional documents. I submitted everything immediately and expected some form of communication thereafter. Instead — nothing. No update, no approval, no decline, not even a courtesy message.

It has now been four weeks with complete silence. This lack of feedback and customer service is extremely disappointing. A simple update or acknowledgement goes a long way. Unfortunately, this experience has left me frustrated and uncertain about continuing with Standard Bank for vehicle finance.