Standard Bank Vehicle Finance appalling service!!!!!

On the 31st of March I contacted Standard Bank Vehicle finance for a settlement figure on the car I had purchased through them, I was given the amount and the date to settle, I then made a transfer from my Capitec account so the money can reflect on the 5th of April granted it takes 2 days for the transfer. Having done that on Monday the 4th I contacted Std Bank to alert them that I've paid the settlement amount and asked if I should forward the POP with the date as proof, the lady assisting me said there's no need, I must call back in the 6th of March, which I did, I was assisted by Navia Jonkers, who requested the proof and I emailed it to her, she then promised to get back to me with feedback that she will request the Natis documents and also eta of when I'll receive them and also confirm that the account has indeed been closed, it is the 8th Today, I still haven't received any communication from Standard Bank, nor have I received a settlement letter even after I have sent a follow up email requesting feedback.

I've been a client of standard Bank for over 10 years and I'm appalled at the service I've received over the last couple of months, it seems like they don't value my business anymore. I need 3 things from them, confirmation letter stating that the account is settled and closed, proof that the Natis documents have been sent to me and an Eta. It shouldn't take 3 days for all that to happen.

A disappointed client.