Standard Bank Vehicle Finance and add-ons

Horrible service from the call centers.

I called standard bank vehicle and finance in 2019 to start my cancelation of my life cover and extended maintanance plan on my vehicle.

I asked them explicitely to cancel all add-ons that I have on my vehicle (I just want to pay my car premium). They ensured me that the cancellation can take a few weeks or so and all add-ons will be canceled.

Fast forward to 2022. Still struggling to cancel the add-ons. It took hours and days worth of phone calls, being "transfered" from one department to the next to cancel these add-ons.

I was ensured by Standard bank operators that I will be refunded the amount for the last few years.

Finally happy with the cancellation and getting actual service, it took another turn.

The call centers only made notes of cancellation on the cheapest add-on and not the other add-on (Life cover) after I hammered on "Please cancel ALL my add-ons, I just want to pay my car premium".

I am not getting a refund on the life cover add-on and I should just be glad that these add-on's are finally being "canceled".

The level of service that I received by most of the operators were down right horrible. Talking over me and not actually doing what I have been asking for so long.

Almost every time I was transfered to the next "operator" the call was conveniently dropped.

As soon as my car is paid up, I will be changing banks for better service.

Also to put the cherry on top of the cake, Standard bank refunded me for my car insurance (as I am insured by another insurance broker and was ensured by Standard bank) they paid the refund towards my car loan, which meant I did not have to pay my car premium for about 8 months or so.

Standard bank vehicle finance did not activate my debit order after my refund amount ran out (even after I called them a few months prior to confirm that my debit order will go off again after the refund amount is depleted).

Standard bank vehicle finance did not send out a notification to let me know that I have not paid my premium. No this act is too trivial for Standard bank vehicle finance. They proceeded to hand me over directly to the debt collectors.

My experience with Standard bank has been dissapointing to say the least.

I would not recommend Standard bank vehicle finance to anyone.