NM
Natasha M
1 reviews | Active since Feb 2011
26 Oct 2018, 10:33
Standard Bank Vehicle Finance - A HUGE NO!!
Really disappointed by the way my problem with Standard Bank was initially handled. I would not recommend ever getting Vehicle Asset Finance from Standard Bank. It is a colossal disaster but the mess was resolved by and EXTREMELY efficient complaints resolution specialist called Luyanda Ntusi. He really saved the day and proved to be a star. He was patient - willing to listen and amazingly was someone who responds to emails. I cannot believe that listening to complaints can be an easy job, but he makes it seems easy. If you had an employee of the year award - Luyanda should get it. He is really good at his job and does not give up and a resolution is reached. Thank you
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Replies (1)Standard Bank's replyOfficial
26 Oct 2018, 13:48We have received your compliment.
Thank you so much for taking the time to compliment our staff.
I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply26 Oct 2018, 13:48
Official
We have received your compliment.
Thank you so much for taking the time to compliment our staff.
I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
