Standard Bank Vehicle Finance

Dear SBVF, I must say that your service sucks. I have been take from pillar to post regarding the payment of my refund. In December I trade in the vehicle that was finances by SAVF through the dealership. The dealership settled the traded in vehicle outstanding balance with Standard Bank Vehicle Finance. At the same time you deducted the instalment while the car was settled. I phoned several times enquiring about my refund and I was told by Amanda Reekie (Supervisor) on the 29 January 2018 that the refund will be processed within 48hrs (The delay was because the dealership had submitted the proof of payment on the 29th of January 2018) . Its been 5 days now still waiting for the turnaround time of 48hrs to pass. Today I spoke to Viloshni Rangasamy and she indicated that the refund still to be processed.