Standard Bank Vehicle , does not send me Monthly statements on purpose , so that I can default on payments , they have bad customer service

I have been contacting Standard Bank , for over 10 months now , to assist me ,restructure my car finance , as I had defaulted on payments , but I am paying monthly . I have complained on this platform ,time and again , no one from Standard bank ever calls or tries to give a solution to my request . I also have been asking them to send me my statements , so I can see ,how much I owe currently , but they never have sent me any Statements , ever since I purchased the car in 2021. Can someone please assist from Standard Bank past