iB
irene B
1 reviews | Active since Dec 2016
11 Nov 2023, 06:58
Standard bank vehicle department incompetence
Your vehicle finance department is the most *********** and *****ed ever.
Firstly they gave me the wrong settlement letter and according to them it’s the “system”. So when I sold my car I had to pay Standard Bank much more than what it should have been.
Then they still are so *****ed as to continue deducting installments from me! Plus I must pay the interest for it every time.
I allready sold my car on 23 October 2023. Yet have not received any paid up letter from them.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
11 Nov 2023, 08:25Dear Irene
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Nov 2023, 08:25
Official
Dear Irene
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Nov 2023, 12:16Dear Irene
Our team tried calling you to no avail.
Please send us a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please send us a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Nov 2023, 12:16
Official
Dear Irene
Our team tried calling you to no avail.
Please send us a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please send us a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
iB
irene B's updateReviewer Update
15 Nov 2023, 22:14You don’t need to phone!!!
Send me my paid up letter as my car was sold and paid in full!!!
Stop deducting!!
It seems you can’t read.
Send me my paid up letter as my car was sold and paid in full!!!
Stop deducting!!
It seems you can’t read.
iB
irene B's update15 Nov 2023, 22:14
Reviewer Update
You don’t need to phone!!!
Send me my paid up letter as my car was sold and paid in full!!!
Stop deducting!!
It seems you can’t read.
Send me my paid up letter as my car was sold and paid in full!!!
Stop deducting!!
It seems you can’t read.
iB
irene B's updateReviewer Update
15 Nov 2023, 22:16- You are ***********!
- ******
iB
irene B's update15 Nov 2023, 22:16
Reviewer Update
- You are ***********!
- ******
Standard Bank's replyOfficial
16 Nov 2023, 06:57Dear Irene
Our Executive team has brought this matter to our attention and confirmed that this matter is now with the Ombudsman.
Kindly be on the look out for feedback from our Executive team.
We sincerely apologize for the inconvenience.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our Executive team has brought this matter to our attention and confirmed that this matter is now with the Ombudsman.
Kindly be on the look out for feedback from our Executive team.
We sincerely apologize for the inconvenience.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Nov 2023, 06:57
Official
Dear Irene
Our Executive team has brought this matter to our attention and confirmed that this matter is now with the Ombudsman.
Kindly be on the look out for feedback from our Executive team.
We sincerely apologize for the inconvenience.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our Executive team has brought this matter to our attention and confirmed that this matter is now with the Ombudsman.
Kindly be on the look out for feedback from our Executive team.
We sincerely apologize for the inconvenience.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
iB
irene B's updateReviewer Update
17 Nov 2023, 12:52Yes I contacted the Onbudsman as what you are doing is *****.
iB
irene B's update17 Nov 2023, 12:52
Reviewer Update
Yes I contacted the Onbudsman as what you are doing is *****.
Standard Bank's replyOfficial
17 Nov 2023, 13:04Good Day Irene
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Nov 2023, 13:04
Official
Good Day Irene
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
Kind regards
Standard Bank Hello Peter Team
***