Standard Bank Vehicle Asset Finance not communicating with me at all

So I have tried for 2 weeks to get an answer from Standard Bank Vehicle Asset Finance, I wish to get a settlement amount to settle my vehicle account, but they tell my account is in arrears so the Admin department is supposed to contact me to sort the arrears out, but after sending repeated emails to the address given to me and CCing vaf into the emails, I just keep getting apology emails from vaf telling that the ADMIN dept will be contacting me. the ADMIN dept has not even contacted me once in the 2 weeks that I have been attempting to get this done.

I even sent another email to vaf and to vaf Admin email asking for an account to be sent to me so that I can pay the arrears amount and then get a settlement amount to close this account, and still nobody has even bothered to contact me