JN
JACE N

1 reviews | Active since Jan 2017

08 Jan 2021, 09:38

STANDARD BANK VEHICLE ASSET FINANCE LOOK BEYOND YOUR NOSE & WAKE UP !!!!

I purchased my motor vehicle in December 2015 which was financed by Standard Bank over a period of 61 months. The arrangement was that my monthly repayment was scheduled to operate against my business bank account held at Standard bank for the 15th of each month which has happened for the past +/- 5 years.

Since December 2020 I have been literally harassed by Standard bank with SMSs, emails and telephone calls at odd hours of the day to advise me that my repayment was overdue. Firstly the callers advise that I must confirm mu ID number after they give me my date of birth. I simply refused to do that as it is unadvised to give ID numbers over the telephone. On questioning the callers I was advised that according to their system my payments are due as at the 1st of each month. How ridiculous is this ??? After almost 5 years I get this incorrect info. Any system is fed with information by people and is not automatic. I am very fami**** with computer processes. I am totally frustrated with all the banter that I am receiving from Standard bank more especially when I have JUST ONE INSTALMENT DUE ON 15/01/2021 TO FREE MY CAR. I am of the opinion that Standard bank intends repossessing my car to enrich themselves.

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Replies (1)
Standard Bank
Standard Bank's reply08 Jan 2021, 10:16
Official
Hello Jace Naidoo

Thank you for posting your comments. 

Your matter has been escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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