Standard Bank Vehicle Asset

I did an early settlement on my vehicle and called a consultant Pear Molete to request for the account to be closed only to find that this did not happen. I have now been debited again this month after fully settling the loan. I must now call again and find another consultant who will start the process from scratch in hopes that they too will carry through the request. Now imagine the nightmare of requesting the refund and it actually going through. This is such an inconvenience!