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Cameron M

1 reviews | Active since Apr 2020

05 Oct 2020, 13:07

Standard Bank Vehicle and asset financing

I have been trying now for 2 months to get in contact with Standard Bank to get me someone to help change the date of my debit order. To no avail of course, thus I have resorted to this.

During lock down I was retrenched and have since gotten a new job where the date of my salary has changed, I have tried contacting Standard Bank numerous times, via email and telephonic communication.

Yet I still have not been helped. This is poor service and unacceptable.

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Replies (2)
Standard Bank
Standard Bank's reply05 Oct 2020, 13:23
Official
Good day Cameron,

Thank you for posting your comments. 

Your matter was escalated accordingly.  We will revert to you as soon as possible. 

Kind regards
Kind regards 
Complaint Resolution Centre
Standard Bank
Standard Bank's reply08 Oct 2020, 16:28
Official
Good day Cameron,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.

We note that your request has been resolved.

It is not our intention to cause any undue frustration and inconvenience to our valued clients.

We appreciate your support and loyalty.

Kind regards 
Complaint Resolution Centre