Standard Bank Vehicle and Asset finance is useless

i had a preapproval, once i sent the requested documents on 16 July 2015 along with a detailed motivation on the reduction of my current expenses at the end of the current month, i receive an sms confirming approval, I subsequently sent Khodani an email requesting confirmation of approval to which I received a response stating that that was the case from Khodani , 2 hours pass & Nadine than calls for several documents from my spouse which i provided on the same day, i am told i will receive feedback within the day, a day passes no response, i followed up with the ccc Nadine is off, I follow up once again with the ccc on the 20 July the consultant advises they'll request Khodani to expedite the file , on the 21 July after 4 working days i receive a decline response from Nadine , which is brief, inadequate & a non Nca complaint decline, i send a response to this decline, requesting the file to be reworked on 20% deposit on the 21 July again, to Khodani and Nadine and vaf central email , i have to this day received no response , this is the service i have received from may bank of 9 years from whom i will be moving due to their useless untrained staff .