Standard bank vehicle and asset finance

Absolutely disgusting Standard bank vehicle and asset finance, i had a bit of a mishap with my payments and finally got myself back up to date. After 4 months of speaking to the call center agents and them confirming my account was up to date i suddenly get hit with additional so called "costs" after requesting a full explanation and breakdown of these costs (another 4 months) and getting nothing i layed a formal complaint to the complaints resolution department. Again just like standard bank on reply 9 days later, i have resent my complaint to their resolution department and Cc'd the head of standard bank vehicle and asset ********** and the CEO of standard bank ********** lets see how quick they will be to call me now and if my complaint ever gets resolved................ The ombud is waiting