NK
NADINE K

1 reviews | Active since May 2015

01 May 2015, 13:18

STANDARD BANK VEHICLE AND ASSET FINANCE

it is rather disturbing of Standard Bank Vehicle and Asset Finance that they have resorted to outside Vendors collecting monies for outstanding payments on vehicles. I might just add 1 or 2 instalments no more but the harassment, threats, demands of payment or repossession of a vehicle with one outstanding payment is absolutely unacceptable. One can understand the vendors brought in for payments outstanding for 3 months or more. We have been contacted by a RJM Financial Port Elizab regarding the same and unfortunately they only use what they given and irrespective of your arrangements with the bank they DEMAND the payment or the vehicle. I seriously feel Standard Bank need to take a long hard look at the same in order to protect their business. As a customer you do the right thing by contacting the bank and making arrangements next minute a vendor is pressuring you for payment after your explanation and note to the bank. It is so sad that Std Bank have taken to this. There storerooms must be full of vehicles when these issues could have been sorted given the customers the opportunity of doing the same. Unforseen circumstances happen but in most cases can be resolved amicably

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Replies (1)
Standard Bank
Standard Bank's reply05 May 2015, 14:12
Official
Hello NADINEKRUGER@46,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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