AA
Aliah A
1 reviews | Active since Jul 2023
06 Sept 2023, 13:07
Standard Bank vehicle and asset division has been giving me the runaround for a refund that is supposed to be reflecting in my account two weeks ago
Standard Bank vehicle and asset division has been giving me the runaround for a refund that is supposed to be reflecting in my account two weeks ago. I have made almost R1k worth of calls to receive absolutely no useful feedback, just empty promises that I need to wait for monies to reflect. The people that are allocated to my query either don’t have a telephone or they do not answer their telephones. Emails do not get responded to. Bankers have been asking this division to contact me for a whole month and no one has even tried to make contact or give me feedback.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
06 Sept 2023, 13:18Dear Aliah
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2023, 13:18
Official
Dear Aliah
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AA
Aliah A's updateReviewer Update
06 Sept 2023, 13:31This was already escalated to Winnie Twala, Sharon Mkhonza, Christian Mushonga, Andrew Chapman, Arlene Beckett & the complaints resolution centre at 11am. No one had the decency to respond. I want my funds in my account by COB tomorrow.
AA
Aliah A's update06 Sept 2023, 13:31
Reviewer Update
This was already escalated to Winnie Twala, Sharon Mkhonza, Christian Mushonga, Andrew Chapman, Arlene Beckett & the complaints resolution centre at 11am. No one had the decency to respond. I want my funds in my account by COB tomorrow.
Standard Bank's replyOfficial
06 Sept 2023, 13:44Dear Aliah
Thank you for writing back to us.
Please be on the look out for our call.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please be on the look out for our call.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2023, 13:44
Official
Dear Aliah
Thank you for writing back to us.
Please be on the look out for our call.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please be on the look out for our call.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AA
Aliah A's updateReviewer Update
07 Sept 2023, 14:58The bank has been unhelpful in rectifying the matter. They have again closed the service request without ensuring that we reach any sort of resolution. Standard Bank is the ABSOLUTE WORST BANK when it comes to vehicle finance, home loans or even in branch service. Your call center agents really try to assist where they can but the rest of them are complete jokes. I’m referring this to the ombudsman And taking this public so that I can atleast warn people about the grievous misconduct on their part.
AA
Aliah A's update07 Sept 2023, 14:58
Reviewer Update
The bank has been unhelpful in rectifying the matter. They have again closed the service request without ensuring that we reach any sort of resolution. Standard Bank is the ABSOLUTE WORST BANK when it comes to vehicle finance, home loans or even in branch service. Your call center agents really try to assist where they can but the rest of them are complete jokes. I’m referring this to the ombudsman And taking this public so that I can atleast warn people about the grievous misconduct on their part.
Standard Bank's replyOfficial
07 Sept 2023, 15:09Dear Aliah
Our VAF team is still busy dealing with this matter. We will provide you with the final outcome.
Please be on the look out for further feedback.
Our VAF team is still busy dealing with this matter. We will provide you with the final outcome.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Sept 2023, 15:09
Official
Dear Aliah
Our VAF team is still busy dealing with this matter. We will provide you with the final outcome.
Please be on the look out for further feedback.
Our VAF team is still busy dealing with this matter. We will provide you with the final outcome.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***