Standard Bank Vehicle and Asset

we have a very bad experience with standard bank Asset and vehicle, we bought a car in 2017 Nissan Almera, the car had a baloon which was R60 000, our last payment was in February 2023, we continued paying, in July last year one Sherriff brought the summons from attorneys, we disputed that with our lawyer that is not a matter of we are not paying, we were still paying and no one never contacted us from the Bank.

When our lawyer called us , she said standard bank has taken back the account but we must keep on paying and we did that and we are still paying, when my husband call them on Friday the 23rd asking them for settlement amount they said the account is no longer with them and is surprising because we are paying to standard bank vehicle and asset, Standard Bank is a very big company to do such low class things, they gave my husband the number of a low firm of which are not aware because i called them, Standard bank must do the right thing, how can they say the account is not with them yet whereas the money is going to their account.