Standard Bank VAF useless, DO NOT USE.

Useless VAF department. I was given account details to make additional payments into my VAF account, the details were incorrect and the amount never showed up in my account. Only after phoning and hassling did the money end up in my account. The debit orders are not going off my account as they should and nothing is being done (they clearly want you to run the full term of your agreement so you cannot lower your interest payment). My banker is useless and keeps referring me to the 'relevant department' where nothing gets done. DO NOT get VAF with Standard Bank unless you need stress in your life. They had an ok interest rate but I am regretting using them now.