TM
Tshepiso M

1 reviews | Active since Mar 2024

28 Mar 2024, 23:03

Standard Bank VAF treatment

In 2013 I left my dream job to join Standard Bank because the prospects looked really good and I believed I was going to grow. I changed from the yellow and green Bank, moved all accounts to the blue bank. Even after I left as an employee I kept buying cars via them.

2018i bought my wife a car as wedding gift. Life happened along the way, but the non‐chalant, i-dont-care, pay-now-or-we-take treatment I got from Standard Bank, even as a previous employee, was painful. So painful I'm taking all salaries, investments elsewhere when I'm done paying the car next month.

I can say a lot, but In a nutshell, I'm sorely disappointed at how VAF treats their customers, threatening them with lawyers, court orders, more lawyers, incurring costs and expecting you to foot the bill even after you please with them that you will pay them the next month, and you actually do. I'm sad VAF, but don't expect you to care. I'll keep working hard. But will never buy anything via you.

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Replies (2)
Standard Bank
Standard Bank's reply29 Mar 2024, 00:19
Official
Dear Tshepiso, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply01 Apr 2024, 12:03
Official
Good day Tshepiso

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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